Refund policy

Your first payment

If a paid plan is not for you, write to us within 14 days of its first payment and we refund that payment in full. You don't need to give a reason. This applies to monthly and yearly plans.

After that

You can cancel any time. Your plan then runs to the end of the month or year you paid for and does not renew. We don't refund part of a month or year already started.

Top-up credits

Top-up credits you have not used can be refunded within 14 days of buying them. Credits already used are not refunded. Unused top-up credits last 12 months.

If something went wrong

• Charged twice, or charged after you cancelled: we refund the extra charge.
• Work that fails, such as an agent update that does not finish, gives its credits back by itself.
• Free credits and credits from starter tasks have no cash value and are not refunded.

How to ask

Email billing@trenmo.app from the address on your trenmo account, with the date of the payment. Refunds go back to the card or account you paid with; how soon they show depends on your bank.

Where the law where you live gives you more rights, those apply. Plans and prices are on the pricing page.